FAQs

We are currently only delivering within the selected states of Northeastern United States and the state of Florida, however, we are expanding our distribution all the time, so please do pop us an email if there’s an area where you’d particularly like to see us. 

Strong Roots shipping is always free.

Strong Roots does not currently ship to Post Box Offices.

In most cases, you don't need to be home in order for your box to be delivered. Carriers can leave the package without a signature. Please note, that we are unable to provide refunds or replacement orders for packages that are left out and unattended after delivery, and therefore spoil, for any reason.

We will send you a shipment notification with your tracking number when your order ships.

Currently, we only ship products to selected states of the Northeast of the United States and the state of Florida. If we don't currently deliver to your region, you won't be able to sign up for a subscription. But don't worry! We are working tirelessly to expand our delivery region and we'll be in touch once we can ship to you!

Our products are packed with enough dry ice to be able to keep your meals frozen for a few hours after delivery without you being present. Due to the perishable nature of our products, we suggest that once your meals are delivered they should be immediately transferred to your freezer. Please note, that we are unable to provide refunds or replacement orders for packages that are left out and unattended after delivery, and therefore spoil, for any reason.

Our meals are frozen immediately after cooking in order to ensure maximum freshness. They are then packed with dry ice in a compostable, insulated liner to ensure that they arrive frozen. It is very important that you put the meals into your freezer as soon as possible in order to ensure that their quality and freshness are maintained. 

We do not provide recycling instructions on our products, as they vary depending on the state in which you reside. The best way to find out how to recycle your packaging is to check your local recycling capabilities. Most of the curbside recycling providers can recycle the plastic parts of our packaging. If the provider or recycling center cannot take it, it is advised to avoid putting the plastic in the recycling bin. 

The cardboard delivery box and the cardboard products boxes are 100% recyclable. 

The insulated liner is made from US-grown corn and is certified compostable in your backyard and can even be dissolved in a sink for safe and easy disposal. Just submerge the foam panels in the water and watch them disappear before your eyes. What else can you do with it? When growing your flowers or garden, add pieces of the foam panels to a bucket when watering, it’s great, natural plant food.  

To get rid of the dry ice, all you need to do is place it in a well-ventilated area at room temperature and it will evaporate overnight. Be careful though – dry ice is extremely cold. Make sure to wear gloves and do not remove the dry ice from its original container. It is very important that you never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.  

The film is non-recyclable.  We’re currently working on finding a sustainable solution to address this issue.  

To get rid of the dry ice, all you need to do is place it in a well-ventilated area at room temperature and it will evaporate overnight. Be careful though – dry ice is extremely cold. Make sure to wear gloves and do not remove the dry ice from its original container. It is very important that you never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can.

Your food will be packaged with the utmost care. Our goal is for every customer to receive their food in excellent condition, just as it is when it leaves Strong Roots. We keep your food frozen during transit using dry ice and packaging that we have designed specifically to maintain the temperature of your order during transit time. On top of that, we use fast 1- or 2- day shipping in order for the food to stay fresh until it arrives safely in your freezer.

We are very sorry for this inconvenience, this isn't up to our standards! Please send us an email at feedme@strongroots.com within 24 hours after the delivery and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, and pictures of the damaged products.  

Please note that we're unable to provide compensation of any kind for issues brought to our attention more than 24 hours after delivery. We're also unable to provide compensation of any kind in situations where we do not receive a response within 24 hours of our request for additional information. 

We are very sorry for this inconvenience, this isn't up to our standards! Please send us an email at feedme@strongroots.com within 24 hours after the delivery and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, and pictures of the defrosted products.  

Please note that we're unable to provide compensation of any kind for issues brought to our attention more than 24 hours after delivery. We're also unable to provide compensation of any kind in situations where we do not receive a response within 24 hours of our request for additional information. 

We are very sorry for this inconvenience, this isn't up to our standards! Please send us an email at feedme@strongroots.com and we will do our best to fix this for you. Remember to include the batch number which can be found at the back of the product, your order number, foreign object description, and pictures.

To make sure your food stays frozen while in transit, each box is packed with plenty of dry ice. Our boxes are designed to sustain a 1-2 day journey. Due to the perishable nature of our products, once your meals are delivered they should be immediately transferred to your freezer. 

No, dry ice is very cold (-109,3*F) and can be dangerous if not handled correctly. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands! Keep the dry ice at room temperature and it will evaporate overnight (usually 24 hours after the delivery).  Be sure to keep the dry ice out of reach of children and animals. Additionally, do not place it on any tiled or solid surfaces (like in a sink), as it can cause severe damage. 

Once the ice has dissolved, you can recycle the box and insulated bag. 

We currently don’t have pick-up locations.